This is commonly caused by an exchange rate issue.

- If a CADEX entry is getting rejected, first we can look up the rejection details under-

Top Menu Shipments >> CBSA Message Log.

Likely the entry is getting rejected due to Exchange rate issue. 

Once the screen is launched, enter the transaction number or file number as shown in the screenshot to search. Then look for CADEX Entry Received and click on view from the bottom left corner.

Once we click on view, it will open a screen with all transaction # Entry Accepted/Rejected.

Enter the number as shown in the screenshot at the bottom right corner to view the reason for the rejection.

It will open the Reject Details Screen with all the details as Error Message, Classification as shown in the screenshot.

Error Message: VALUE FOR TAX INPUT NOT EQUAL TO CALCULATED VALUE FOR TAX

- Once you have determined the error- to make the corrections, you have to check the correct Exchange Rate for the particular date.

To Check the Exchange rate, go to Top Menu >> Shipments >> CBSA Message Log.

Click on the top of the Module to get the ALL option as shown in the screenshot.

Then click on ALL >> Scroll down and click on Exchange Rate Updates.

The next screen will show you all (daily) Exchange rate updates. Select the one you have an issue with and click on view from the bottom left corner, as shown in the screenshot.

The next screen will show all (countries) currency codes, effective dates, and currency rates.

You can confirm the exchange rate as shown in the screenshot for USD as an instance.

- If the exchange rate is not mentioned or incorrect, you will need to do Exchange Rate Query (an Exchange rate query is used to query customs for Exchange rate).

Go to Top Menu Shipments >> CADEX >> Query >> Exchange Rates.

You will get the screen to query, enter the country code you are querying for with the currency code, effective date, then press F1 and enter to query.

For instance: Below screenshot shows USD currency code to query.

- To check the Exchange Query you made earlier-

Go to the same screen(CBSA Message Summary) From All >> Select Exchange Query.

- To check the Exchange Query Feedback -

Go to the same screen(CBSA Message Summary) From All >> Select Exchange Query Feedback.

It will show you the exchange rate for that particular day as shown in the screenshot.

Once you will get the correct exchange rate, you will need to correct it in the B3 and CADEX entry can be re-submitted.