Why can't I find an invoice when trying to process or post a payment or other functions?
Problem: Cannot find an invoice number when trying to process or post a payment or other functions
Solution:
Try to find invoice this way
- From main screen
- Select 2 - Invoicing
- Select 1 - Invoice Entry
- Select 2 - Modify Invoice
- Enter invoice number in field 3 (Invoice #:) and hit tab
- Check invoice status to ensure it is a valid status as per below

The first digit (hundred) reports
0 - Normal
1 - Hold
2 - Deleted
The second digit (ten) reports
0 - Not printed
1 - Printed
The final digit (one) reports
0 - Not confirmed
1 - Confirmed
Numbers not listed above don't exist (there is no status 300 for example)
If the status is invalid or incorrect, update status to correct one.
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